Call Center Representative
KPH HEALTHCARE SERVICES, INC
East Syracuse, NYFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Lead generationHelp deskCustomer serviceMicrosoft Office
- Work
- On-site in East Syracuse
- Pay
- Not stated by the employer.
- Skill demand
- Customer service97%Microsoft Office24%Lead generation12%Help desk1%of 144 similar entry-level jobs posted in the US this week
- Listed
- Oct 29, 2026 · still open
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About the Role
- Entry level position.
- Works under direct supervision following standard procedures and best practices to accomplish assigned tasks.
- Undergoing job training.
- Assisting staff members to complete daily duties.
- Works toward answering incoming and making outbound calls independently.
- Provide support as needed to peers, leaders and other ProAct administrative resources.
Key Responsibilities
- Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
- Understand, master, and gain efficiency in systems leveraged by the Help Desk.
- Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
- Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
- Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
- Assist with on-site resolution of customer service issues to clients as needed.
- Participates and supports in the augmentation of training and development efforts of our helpdesk.
- Performs office duties as needed (includes copying, collating, mailings, filing, credit cards).
- Responsible for completing all mandatory and regulatory training programs.
- Perform other duties as assigned.
Requirements & Tech Stack
- Phone coverage
- Systems
- Customer service issue resolution
- Pharmacy Network problem resolution
- Client enrollment, changes, and deletions
- On-site issue resolution
- Training and development
- Office duties
- Mandatory and regulatory training programs