Customer Service Representative (Inside Sales)-1

About the Role

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls under close supervision.

Key Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating sale and purchase prices within defined parameters.
• May adjust non-contract customer pricing to meet customer demands based on competition, while maximizing profit.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products from branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare orders for shipment to customers.
• May handle customer returns.
• Performs other duties as assigned.

Requirements & Tech Stack

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.

Qualifications

• High school diploma or GED.
• Zero (0) to three (3) years of related experience or an equivalent combination.
• Product knowledge is preferred.
• Excellent driving record is preferred.

No Supervisory Responsibility

No Budget Responsibility