AHS Compliance Specialist

About the Role

The Account Health Support team is the primary interface between Amazon and its third-party business partners (Sellers), providing dedicated support to help them better serve customers.

Key Responsibilities

• Support Selling Partners to resolve account health issues via phone and email, managing high volumes of inbound and outbound contacts.
• Conduct thorough investigations to identify root causes of account health issues, including policy violations, enforcement actions, and appeals.
• Serve as a dedicated contact for Sellers throughout their compliance journey, executing structured outreach plans.
• Document all interactions according to standard operating procedures, managing cases through centralized mechanisms.
• Collaborate with internal stakeholders, identify process improvements, and flag policy gaps.
• Consistently achieve productivity and quality performance goals in a metric-driven environment.
• Guide Selling Partners through their compliance journey, resolving account health issues, investigating policy violations, and executing proactive outreach.
• Help Sellers maintain and regain compliant status across Amazon policies and EU regulations, including product compliance, sustainability, and general product safety (GPSR).
• Work across voice and written channels, supporting Sellers through account health issues, enforcement actions, and compliance journeys.

Requirements & Tech Stack

• Speak, write, and read fluently in English and Dutch (B2 or above).
• Clear and concise written and verbal communication skills in English.
• Experience using computer-based tools and systems to process or track work.

Qualifications

• Bachelor's degree in any field of study.
• Experience working in a contact center environment (Preferred).
• Experience working in a fast-paced, rapidly changing operations environment (Preferred).
• Excellent verbal and written communication skills, inspiring confidence while guiding customers through resolution steps via phone and email (Preferred).
• Demonstrated empathy and active listening skills (Preferred).
• Ability to deliver performance in a metric-driven environment with high productivity and quality standards (Preferred).
• Multitasking ability: handling phone, chat, and email contacts simultaneously (Preferred).
• Ability to troubleshoot, research, and translate technical or procedural instructions into clear guidance for customers (Preferred).
• Enthusiastic, self-motivated, and willing to learn new skills (Preferred).
• Demonstrated ability to identify and drive process improvements (Preferred).