International Pharmacy Intern

About the Role

CVS Health is seeking Foreign Pharmacy Graduates for an International Pharmacy Intern role. This program offers challenging opportunities for professional learning and growth within a culture of continuous improvement, aiming to change healthcare for the better. As a Non-US Accredited Foreign Graduate, you will contribute to the company's purpose of increasing access, lowering costs, and improving the quality of care.

Job Purpose and Summary

As a Non-US Accredited Foreign Graduate, you will be at the forefront of delivering CVS Health's purpose, modeling company values, and demonstrating care for patients. Upon successfully passing the FPGEE and TOEFL, you will be eligible to apply for this role to complete required US Internship hours. This will build upon your existing Pharmacist education, developing your knowledge, skills, and abilities through a mixed modality learning plan that utilizes your pharmacy expertise.

Non-US Accredited Foreign Graduates are required to complete their internship within 18 months. You will gain skills in diverse patient care, practice management, leadership, and education, preparing you to pass all required Pharmacist licensure exams and processes within 120 days of completing your US Internship hours.

While working under the direct supervision of a Licensed Pharmacist, you play a critical role in ensuring a safe and effective retail pharmacy work environment, delivering exceptional patient care. This includes:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)

A key component of this role involves keeping customers and patients healthy through the adoption and management of patient care programs.

Key Responsibilities

• Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues.
• Support your Pharmacy manager in motivating, inspiring, and developing Pharmacy Support Staff.
• Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
• Seek new ways to grow, collaborate with others, and deliver better outcomes.
• Align others around the company's purpose to bring heart to every moment of health.
• Facilitate a 'team' culture that promotes caring, energy, enthusiasm, and pride.
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.

Customer Service

• Greet each customer in a courteous and professional manner.
• Assist all pharmacy and front store customers with their questions and concerns.
• Answer the telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction.
• Remove obstacles to make customers’ experiences easier.
• Perform approved register transactions, including cash, check, and charge.
• Engage with customers and seek ways to create heartfelt, personalized moments.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained.
• Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling all prescriptions.
• Resolve third-party rejections and complete any manual claim forms.
• Perform all prescription pick-up procedures in adherence to CVS policy and procedures.
• Access, input, and retrieve necessary information from the workstation.
• Maintain in-stock by ensuring all inventory management policies and procedures are followed.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by the pharmacy leadership team, including point-of-care and/or swab-and-send testing, immunization preparation and/or delivery.
• Support supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under The Direct Supervision Of a Licensed Pharmacist)

• Offer to counsel and direct customers to the pharmacist if necessary.
• Field any medical questions when appropriate.
• Communicate and interact with all healthcare professionals to provide optimal care.
• When applicable, solicit information on a customer’s medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs and workflow model.
• Coordinate/implement the training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Education

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located (Required)
• Eligibility to immunize (Preferred)

Prior Relevant Work Experience

• 0 to 3 years (Required)
• 3 to 5 years (Preferred)

Requirements & Tech Stack

• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning the Non-US Accredited Foreign Graduate Training Program at CVS.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.

Skills

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Abilities

• Have regular and predictable attendance, including weekends.
• Complete any additional tasks as directed by supervisor or manager.
• Complete all required training and obtain required licensure (if applicable) within guidelines.
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects, including overhead lifting.

Preferred Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Once state regulations are met, expected to immunize as this is an essential pharmacist function.

Pay Range

$30.00 - $42.00