Multi-Site Front Desk Associate, Inn

About the Role

As a Guest Services Associate, your role is to provide a friendly welcome, excellent service, and a positive experience for guests, from registration to checkout. You will share information about the resort and local attractions, provide room rate quotes, and confirm reservations. This position requires open availability to work all shifts at two locations: Club Wyndham Inn at the Opera and Suites at Fisherman's Wharf in San Francisco.

Key Responsibilities

• Welcome guests warmly and help create memorable vacation experiences.
• Guide guests through the registration process, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit card transactions accurately and according to established procedures.
• Perform cashier responsibilities, including balancing cash receipts and conducting bucket checks.
• Complete all check-out procedures and verify guest folios for correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly and thoroughly.

Requirements & Tech Stack

• Open Availability to work all shifts.
• Ability to work at 2 locations:
• Club Wyndham Inn at the Opera: 333 Fulton St, San Francisco, CA 94102
• Suites at Fisherman's Wharf: 2655 Hyde Street San Francisco, CA 94109
• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Qualifications

• Hospitality experience (implied by the role description).