Support Engineer

About Zenbridge

Zenbridge is an EDI-as-API platform that simplifies how businesses connect, communicate, and exchange data. We are a modern EDI and integration platform that connects businesses, trading partners, and enterprise applications through seamless data exchange. From EDI and APIs to automated workflows, Zenbridge helps businesses turn complex integrations into simple, reliable, and scalable connections. We are a growing technology team building products that power real business transactions every day.

Position Overview

We are looking for a Support Engineer who is curious about technology, enjoys solving problems, and is eager to understand how systems and data work together. In this role, you will help keep customer integrations running smoothly, investigate issues, and work closely with customers and internal teams to drive problems toward resolution. This is a great opportunity for someone looking to build practical experience in EDI, integrations, APIs, and technical support while working in a fast-paced technology environment.

Key Responsibilities

• Provide timely support to customers and internal stakeholders and help them resolve issues they face while using our platform.
• Assist with customer setup and changes to ensure everything is working as expected.
• Monitor ongoing activities and identify issues that may affect customers or their business operations.
• Investigate problems by understanding what went wrong, reviewing the available information, and finding the right next step.
• Handle routine support activities and ensure assigned tasks are completed accurately and on time.
• Work closely with Business Analysts, Developers, and other teams when an issue requires further investigation or resolution.
• Communicate clearly with customers and internal teams, keeping them informed about the progress of an issue.
• Maintain proper records of issues, actions taken, and resolutions for future reference.
• Identify repeated problems and contribute to improving processes, documentation, and the overall support experience.
• Take ownership of assigned tasks and follow them through until they are completed.

Qualifications

• Bachelor’s degree in BCA, B.Sc. Computer Science, B.Sc. Data Science, B.Sc. Information Technology, or a related field.
• Bachelor’s degree in Arts/Science with technical acumen may apply.
• Freshers and candidates with up to 1 year of experience in technical support, customer support, application support, or a related role are welcome to apply.
• Good communication skills, both written and verbal.
• Strong problem-solving and analytical thinking skills.
• Willingness to learn new technologies, tools, and processes.
• Good attention to detail and ability to work accurately.
• Ability to understand a problem, ask the right questions, and work towards a solution.
• Ability to work independently as well as collaborate effectively with a team.
• Basic knowledge of computers, applications, data, or programming concepts is an advantage but not mandatory.

Why Join Us

• Learn from the ground up - Build practical knowledge in EDI, integrations, APIs, and technology while working on real customer use cases.
• Grow your technical skills - Get hands-on experience with troubleshooting, problem-solving, data, and modern integration technologies.
• Work on real business problems - Understand how technology connects businesses and supports real-world operations.
• Collaborate and learn - Work closely with experienced Business Analysts, Developers, and Support teams.
• Room to grow - Develop your skills, take on greater responsibilities, and build a long-term career in technology.
• Supportive work environment - Be part of a collaborative team where learning, ownership, and new ideas are encouraged.

Office Location: ByteAlly Software Solutions Pvt Ltd, Plot #113, 3rd Floor, Phase 1, ELCOT, Industrial Estate, Perungudi, Chennai, Tamil Nadu 600096.