Customer Service, Voice
Genpact
Karimnagar, Khammam, Hyderabad0–3 yrs4h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Customer service
- Work
- On-site in Karimnagar
- Pay
- Not stated by the employer.
- Skill demand
- Customer service68%of 100 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
Genpact is inviting applications for the role of Associate, Customer Service: Voice.
Work location: Hyderabad (Work from office)
Key Responsibilities
- Respond to customer queries and customer's concern
- Provide support for data collection to enable recovery of the account for the end user
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
- Exhibit capacity for critical thinking and analysis
- Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Active user of Internet and online applications
Qualifications
- Graduate (Any Discipline)
- Freshers are eligible (2021-2026 passouts)
- Previous experience in a customer service role (chat/email/voice)
- Effective probing skills and analyzing/understanding skills
- Analytical skills with a customer-centric approach
- Excellent proficiency with written English and a neutral English accent
- Ability to work on a flexible schedule (including weekend shifts)