Admissions Outreach Intern

About the Role

We are looking for enthusiastic, proactive, and communication-oriented individuals to join our Undergraduate (UG) Outreach Team for a 6-month engagement. The role primarily involves reaching out to prospective students and their parents, engaging with potential applicants over phone calls, and providing them with relevant information about Plaksha University's undergraduate programmes and admissions process. The selected candidate will serve as an important point of contact for prospective students and parents, helping them understand the University's programmes, admission requirements, application process, important timelines, and other relevant details. The role will also involve maintaining lead records, conducting follow-ups, and ensuring a positive and informative experience for prospective applicants.

Key Responsibilities

• Make outbound calls to prospective students and parents from the University's admissions lead database.
• Brief students and parents about Plaksha University, its undergraduate programmes, academic offerings, and key differentiators.
• Explain the undergraduate admissions process, eligibility criteria, application requirements, selection stages, and important deadlines.
• Address basic queries and provide accurate information to prospective applicants and their families.
• Follow up with interested candidates to encourage application completion and ensure continued engagement throughout the admissions journey.
• Maintain and regularly update lead databases, call records, follow-up trackers, and interaction outcomes.
• Identify prospective applicants' interests and requirements and direct relevant queries to the appropriate admissions team members.
• Coordinate with the UG Admissions and Outreach teams to ensure effective lead management and timely communication.
• Support outreach campaigns and other admissions-related initiatives as required.

Requirements & Tech Stack

• Skills Required:
• Excellent verbal communication and interpersonal skills, with the ability to engage confidently with students and parents.
• Strong conversational skills and the ability to explain information clearly and effectively over phone calls.
• Good listening and query-handling abilities, with a patient and student-centric approach.
• Strong persuasion and relationship-building skills.
• Good organisational skills and attention to detail, particularly while maintaining lead databases and follow-up records.
• Basic proficiency in Microsoft Excel/Google Sheets and other MS Office tools.
• Ability to manage multiple leads, follow-ups, and conversations in a structured manner.
• A proactive attitude, willingness to learn, and ability to work in a target-oriented environment.

Qualifications

• Bachelor's degree in any discipline or currently pursuing an undergraduate/postgraduate degree.
• Freshers are welcome to apply.
• Prior experience in telecalling, customer engagement, admissions counselling, sales, student outreach, or customer relationship management will be an added advantage.
• Candidates with a strong interest in education and student engagement are encouraged to apply.

Engagement Details

• Duration: 6 months
• Team: Undergraduate Admissions & Outreach
• Engagement Type: Internship / Fixed-term engagement