Specialist, People Operations

About the Role

The People Service Center in APAC is an exciting new team curated to provide excellent customer service to over 2000 employees across 8 different countries. This role reports into the Senior Manager over the APAC Region.

Key Responsibilities

• Serves as first-line response to regional queries from employees to address HR-related questions.
• Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes.
• Resolves internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.
• Provides escalation support for complex inquiries and offers follow-up as needed.
• Maintains accurate and up-to-date employee records in the HR database.
• Provides input and recommendations on processes and improvements supporting technologies.
• Achieves high service delivery standards by responding and completing all transactional work within pre-determined service level expectations.
• Works with regular oversight to deliver against clear priorities and receives basic guidance when introducing new responsibilities.
• Follows established workflows within pre-defined organizational procedures and processes.
• Runs ad hoc reports to validate organizational and personnel data as needed.
• Assists with other departmental initiatives and projects as assigned.
• Maintains working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.
• Follows up with employees and managers on incomplete processes, resolution of HR and benefit issues, and timesheet discrepancies.
• Contributes to special projects, assuming responsibility and timely delivery for allocated tasks.
• Delivers an effective recruitment and onboarding process post-offer stage, including ensuring completion of background checks, preparing contracts of employment, and liaising with relevant internal stakeholders.
• Oversees all stages of the pre-start candidate journey and positively impacts the process from offer to start date.
• Conducts regular audits to ensure the team is compliant with legal and regulatory requirements (e.g., RTW checks, quality control).
• Manages the shared HR team Inbox.

Requirements & Tech Stack

• Display a broad understanding of regional/global HR policies, processes, and resources.
• Possess understanding of the product/service and can troubleshoot moderately complex problems independently.
• Has prior experience in the HR space and demonstrated proficiency in handling a broader range of employee issues.
• Maintains confidentiality and ethical conduct in handling sensitive HR information.

Qualifications

• Communicator: Ability to influence and persuade others, especially in situations requiring diplomacy and tact.
• Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the organization.
• Cultural Competency: Ability to lead by seeking diversity, fostering inclusion, and a passion to develop every individual.
• Results Orientation: Commitment to demonstrably improving team metrics.
• Attitude: Positive, flexible, and proactive, hands-on, with a can-do approach. Team player with a positive attitude.
• Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment.
• Flexibility: Willingness to learn and adapt to new processes, policies, and priorities.
• Problem Solve and Initiative: Strong problem-solving skills and ability to think critically and creatively.