Procurement Operations Specialist

About the Role

Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and professional support.

Key Responsibilities

• Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.
• Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure.
• Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements.
• Investigate and resolve Procure-to-Pay exceptions, including PR-to-PO issues, supplier registration queries, approval workflow delays, and system-related concerns.
• Coordinate with Procurement Operations, Accounts Payable, Vendor Management, and technical support teams to ensure timely resolution and effective escalation management.
• Monitor ticket queues and service levels to meet agreed SLAs and customer satisfaction targets.
• Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.
• Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.
• Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies.

Requirements & Tech Stack

• Bachelor's Degree in finance, Accounting, Business, Supply Chain, Procurement, or a related field.
• Experience working in SLA-driven Shared Services, BPO, or Global Delivery environments.
• Experience supporting global stakeholders.
• Familiarity with invoice exception management, supplier query resolution, and case management workflows.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Excellent written and verbal communication skills for effective stakeholder and supplier engagement.
• Proficiency in Microsoft Excel and reporting or analytics tools.

Qualifications

• Typically possesses 1 to 4 years of experience in Accounts Payable, Procure-to-Pay, invoice processing, or a related finance operations function.
• Strong knowledge of purchase order-based invoice matching, three-way matching, and goods receipt/invoice receipt reconciliation.
• Experience with SAP, Oracle, Ariba, Coupa, or comparable ERP and procurement platforms.