Education Training Specialist
Comply
New York, NY0–2 yrs1h agovia LinkedIn
Posted 13 Nov 2026, 07:44 ET
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- Customer service
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Customer service19%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
Comply is seeking a Training Specialist to join their Customer Success team. This role is designed for individuals early in their careers who are passionate about teaching and eager to gain hands-on experience working with customers at scale. The position offers potential for advancement.
Key Responsibilities
- Deliver 1:1 training sessions tailored to each customer’s role, goals, and experience level.
- Lead webinars, workshops, and office hours to assist customers in adopting Comply products.
- Develop deep knowledge of Comply products and their alignment with client workflows and regulatory requirements.
- Customize Customer Education content (decks, demos, guides) for specific audiences.
- Partner with the Customer Education leader to maintain training resources.
- Manage the training calendar, including scheduling, preparation, reminders, and follow-up.
- Track attendance, completion, and customer feedback to refine session formats and topics.
- Identify and report customer adoption risks, frustrations, or expansion interests to CSMs and account partners.
- Relay recurring questions and product gaps to Support and Product teams.
- Log training activity and outcomes accurately in Gainsight and other internal systems.
- Contribute to team projects aimed at improving training delivery.
Requirements & Tech Stack
Must-have
- 0–2 years of experience in training, customer support, customer success, teaching, or a similar customer-facing role.
- Exceptional verbal and written communication skills.
- Comfort presenting to both small and large groups.
- Ability to explain complex topics simply to audiences with varying knowledge levels.
- Strong organization and attention to detail.
- Proficiency with Microsoft Teams, the Microsoft Suite, and webinar platforms.
- Eagerness to learn new software.
Nice-to-have
- Interest in or familiarity with financial services or compliance.
- Familiarity with Gainsight or a similar customer success platform.
Qualifications
This section appears to be covered by the Requirements & Tech Stack. No additional qualifications were explicitly listed.