Front Office Associate

Keys Select by Lemon Tree Amritsar

About the Role

The Front Office Associate is a full-time, on-site role responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and pleasant arrival and departure experience.

Key Responsibilities

• Welcome guests.
• Manage check-in and check-out processes.
• Ensure a smooth and pleasant arrival and departure experience.
• Handle reception desk operations.
• Answer phone calls.
• Respond to guest inquiries.
• Coordinate with other hotel departments to address guest needs.
• Maintain accurate records.
• Process payments.
• Provide clear information about hotel services, local attractions, and policies.
• Uphold high standards of professionalism, hospitality, and communication.

Qualifications

• Strong Receptionist Duties and Check-in skills.
• Excellent Customer Service and Communication skills.
• Proper Phone Etiquette.
• Relevant experience in front office, hospitality, or customer-facing roles is preferred.
• Working knowledge of hotel management or reservation systems is an advantage.
• Ability to work in shifts, including weekends and holidays.
• High school diploma or equivalent.
• Additional hospitality certifications are beneficial.