Customer Support
RMV Workforce LLP
Gurugram, Haryana, India3h agovia LinkedIn
About the Role
This is a full-time, on-site Customer Support (Healthcare - L1) role based in Gurugram.
Key Responsibilities
- Respond to customer inquiries through phone, email, or chat.
- Provide first-level support for healthcare-related services, systems, and processes.
- Troubleshoot basic technical and service issues.
- Document cases accurately.
- Escalate complex problems to higher-level support.
- Maintain high standards of customer satisfaction.
- Follow defined workflows and service-level agreements.
- Collaborate with team members to resolve issues efficiently.
- Adhere to data privacy and healthcare compliance guidelines.
- Participate in ongoing training to stay current with product and process updates.
Requirements & Tech Stack
- Customer Support skills
- Customer Satisfaction skills
- Service-oriented mindset
- Professional handling of inquiries
- Interpersonal Skills
- Clear communication
- Empathy
- Ability to build trust
- Technical Support capabilities
- Troubleshooting basic issues
- Navigating software systems
- Following standard operating procedures
- Analytical Skills
- Understanding problems
- Interpreting information
- Deciding when to resolve or escalate issues
- Comfort with common office and ticketing tools (e.g., CRM systems, helpdesk platforms, MS Office) is an advantage.
Qualifications
- Diploma or Bachelor's degree in any discipline is preferred; equivalent work experience in customer support is also considered.
- Relevant experience in healthcare or BPO customer service environments is beneficial.
- Ability to work in rotational shifts, manage high-volume queues, and maintain accuracy under time constraints is preferred.