Retail Associate

About the Role

Ross Stores, Inc., a leading off-price retail chain with over 2,200 stores, is seeking a Retail Associate to ensure customers have a positive shopping experience.

Key Responsibilities

• Greet all Customers courteously and in a friendly manner, making eye contact and smiling.
• Treat fellow Associates with respect.
• Follow all company best practice standards for assigned work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform a range of functions in all areas of the store as business needs require.
• Perform additional tasks in specific situations to achieve customer service and operational goals.
• Prioritize safety and practice safe behaviors in all actions.
• Maintain a high level of awareness on the sales floor to ensure a safe and secure shopping environment.
• Keep egress to emergency exits clear of clutter.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Greet all Customers by making eye contact, smiling, and saying “hello” throughout the store, and saying “thank you” with every register transaction.
• Provide prompt and efficient responses to Customers.
• Respond to Customer Service calls immediately.
• Handle all Customer issues in a courteous and helpful way, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Perform daily assigned sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items per company best practice and monthly presentation guidelines.
• Maintain merchandise and brand name familiarity within departments to assist Customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with Associates and Customers.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in their workflow.

Requirements & Tech Stack

• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.