BARISTA

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding core company values. The Barista is expected to be a role model for company culture, exhibiting the highest standards in guest experience by delivering the best drinks and service in the cleanest, most friendly, and safest dining environment. Reports directly to the assigned Shift Leader [SL] and General Manager [GM].

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency to align with company drink standards.
• Clean and maintain the barista station regularly, including timely maintenance on all machines and equipment.
• Superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about the differences among coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently with a friendly, positive attitude.
• Complete position Primary and Secondary Responsibilities, as well as Daily Duties, at a superior level.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the team.
• Field inside, drive-thru, and phone orders.
• Operate a Point of Sale system [POS].
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, presenting professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Ability to fluently speak and write in English
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Availability to work on weekends
• Reliable transportation
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company's products and procedures

Qualifications

• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.