d'Lite Barista

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency, and ensuring company core values are carried out. The Barista is expected to be a role model for company culture, exhibit the highest standards in overall guest experience by delivering the best drinks and service, in the cleanest, most friendly, and safest dining environment. The Barista reports directly to the Shift Leader (SL) and General Manager (GM) and is accountable for executing their policies, procedures, and direction.

Key Responsibilities

• Superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test all drink products for taste, appearance, and consistency.
• Clean and maintain the barista station and equipment on a regular basis.
• Demonstrate superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently with a friendly, positive attitude.
• Complete assigned primary, secondary, and daily duties at a superior level.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set positive examples.
• At times, field inside, drive-thru, and phone orders.
• At times, operate a Point of Sale (POS) system.
• At times, perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and maintain professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member Training Certification.
• Successful completion of Barista Training Certification.
• Ability to learn and maintain knowledge of company’s products and procedures.
• Availability to work on weekends.
• Reliable transportation.

Physical Demands

• Lifting + Carrying:
• 1-10 lbs.: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs.: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs.: Occasionally (Trash/Recycle)
• 36-50 lbs.: Frequently (Tea jugs)
• 51-75 lbs.: Never
• Movement:
• Sitting: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never
• Reaching: Frequently
• Grasping: Frequently