Accounts Receivable Processor

Key Responsibilities

• Handle customer inquiries via telephone, electronic modes, and in-person for billing questions to stakeholders such as employers, providers, auditors, or client representatives.
• Process COBRA payments, self-pay payments, refund requests, and cash receipts.
• Receive and process new employer contracts. Maintain and update existing contracts.
• Prepare and process incoming and outgoing contribution reports; reconcile reports to payments.
• Research discrepancies, credits, retro-payments, and problems; contact employers regarding discrepancies.
• Submit deposits, request stop payments, and reconcile batch files making corrections when needed.
• Perform delinquency and payroll audit processing to include reporting, follow-up, and preparation for entry into the computer system.
• Review, research, correct, and balance month-end edit reports.
• Perform other duties as assigned.

Requirements & Tech Stack

• High school diploma or GED.
• Six months of related work experience such as third-party administrator processing, bookkeeping, finance, banking, or accounting.
• Proficiency with MS Office tools and applications.
• Computer literate with ability to learn new applications and systems.
• Proficiency with 10 key calculations (Preferred).

Qualifications

• Experience working in a healthcare environment or a third-party benefits administrator (Preferred).
• Bilingual English/Spanish verbal and written communication skills (Preferred).
• Minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• May be required to work remotely based on business needs.