Customer Relationship Officer (UB-MB-EB-CRO)-East
Ujjivan Small Finance Bank
Tripura, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceSurveyingMicrosoft OfficeSales
- Work
- On-site in Tripura
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%Sales14%Microsoft Office7%of 150 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
Manages banking relationships with approximately 650 families within the assigned geographic area, offering a full range of banking services.
Key Responsibilities
- Acquire new customers for Group Lending (GL) business and service existing customers.
- Upsell loans to suitable customers and their family members based on their requirements and repayment capacity.
- Offer and onboard Savings Accounts and other deposit products to customers, their family members, and their references.
- Deliver prompt customer service and be accessible for GL, IL, and Family Banking queries.
- Generate quality leads for cross-selling third-party products offered by Ujjivan Small Finance Bank.
- Provide timely loans for eligible repeat and top-up customers.
- Adhere to defined processes and circulars.
Key Duties & Responsibilities
Business/ Financials
- Meet set targets on Group Loans (GL) in terms of open market acquisition and repeat GL loans.
- Convert GL customers, family members, and referrals for Family Banking by opening Savings Accounts and ensuring minimum balance maintenance.
- Actively source term deposits (FD and RD) from family members of GL customers.
- Offer suitable insurance products to customers and family members.
- Identify, process, and refer GL customers for potential Individual Loans (IL), both unsecured and secured.
- Share customer insights and product feedback with the ACRM.
- Educate customers and their family members about the full suite of banking products (Loans – GL, IL, Secured; Deposits; Insurance).
- Interact with customers courteously and professionally, providing prompt, efficient, and accurate services.
- Ensure timely insurance claim settlement for assigned customers.
- Resolve customer queries pertaining to GL, IL, and Family Banking within specified timelines.
Internal Process
- Identify and survey new working areas for group formation and conduct projection meetings for GL and Family Banking.
- For Group Loans: Accurately fill customer profile and loan application forms, collect supporting documents for account opening, adhering strictly to KYC norms, followed by a Compulsory Group Training (CGTs).
- For Individual Loans (for certified CROs): Analyze existing customer profiles and repayment capacity, accurately fill customer profile and loan application forms, and collect supporting documents for account opening, adhering strictly to KYC norms.
- Coordinate with customers for the disbursement process.
- Conduct Center Meetings as scheduled, ensuring timely repayments, collection of deposits for savings accounts/fixed deposits, and updating all transactions on True-Cell.
- Open savings accounts for customers and their family members.
- Assist in conducting CSR activities and motivate customers to participate in the Financial Literacy Program.
- Provide detailed field reports to the ACRM and discuss field-related issues.
- Adhere to defined processes and circulars.
Learning & Innovation
- Maintain up-to-date knowledge of GL, IL, and Family Banking products and services, as well as other products offered by the branch.
- Ensure adherence to training man-days/mandatory training programs.
- Ensure goal setting, mid-year review, and performance appraisal processes are completed within specified timelines.
Requirements & Tech Stack
- Basic Computer knowledge (MS Office, Outlook) / Ease of technology usage.
- True-Cell (for transaction tracking).
Qualifications
- Graduate.
Experience
- 0-1 year of experience for Graduates.
- Field Experience preferably in product sales, banking, or collection.
Functional Skills
- Knowledge on unsecured products.
- Fluent in local languages and working knowledge of English.
Behavioral Skills
- Product selling skills.
- Willingness to travel & relocate as per business requirements and career opportunities.
- Interpersonal skills.
- Ability to interface (orally and in writing) with all levels of associates and customers.
- Ability to manage teams and drive performance.
- Training skills.
Competencies Required
- Building Relationship
- Driving Change
- Planning & Organizing
- Collaboration