Supporting Documentation Specialist

About the Role

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services. Supporting Documentation Specialists are part of our exceptional customer service team, committed to helping our patients thrive. This is a full-time position located in Houston, TX, with hours of Monday-Friday, 8am-5pm.

Key Responsibilities

• Obtains supporting documentation as required for products and services provided.
• Obtains prior authorizations required by insurance companies for products and services provided.
• Obtains physician orders for products and services provided.
• Complies with insurance benefits & completes data entry requirements.
• Maintains all patient status information on an ongoing basis.
• Maintains database of physician orders.
• Collaborates with clinics and staff to gather needed information.
• Maintains compliance with HIPAA and PHS requirements regarding internal and external Electronic Medical Record (EHR) access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Requirements & Tech Stack

• High school diploma or General Education Degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.
• Exceptionally organized, multi-tasking, problem-solving, and communication skills.
• Strong keyboard skills.
• High level of initiative combined with a customer service mentality.
• Experience in obtaining Title 19 with health care providers.
• Experience in Durable Medical Equipment (DME) intake/admissions is preferred.
• Experience in Brightree EHR is a plus.