Learning Experience Manager, DOM
Bhanzu
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Lead generationMarketing
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Marketing18%Lead generation2%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service.
Key Responsibilities
- Act as a single point of contact and be the face of Bhanzu support for the customers.
- Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.
- Proactive outbound calling to build rapport with the customers.
- Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
- Follow-up with customers to ensure their issues are resolved.
- Build and maintain long-lasting relationships with existing customers.
- Maintain a deep knowledge of company products and services.
Requirements & Tech Stack
- Degree in management, marketing, communication, or a similar field.
- Excellent written, verbal skills and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Ability to multi-task and display patience when handling tough cases.
Additional Details
- Individual contribution role
- Work From Office Location: HSR Layout, Sector 1, Bangalore
- Timing: 11:00 AM to 8:00 PM
- Immediate joiners required