AI Automation Engineer

About the Role

This role focuses on designing, developing, and deploying automation workflows, with a significant emphasis on integrating AI and Large Language Models (LLMs) into IT operations.

Key Responsibilities

• REWST Automation Development

• Design, develop, and deploy automation workflows using the REWST platform.

• Build reusable automation components, workflows, and subflows.

• Develop automated workflows for ticket management, user onboarding/offboarding, Microsoft 365 administration, and IT infrastructure operations.

• Implement event-driven automation using triggers, conditions, and workflow logic.

• Optimize existing workflows for performance, reliability, and scalability.

• Troubleshoot and maintain existing REWST automation solutions.

• AI-Powered Automation

• Integrate AI and Large Language Models (LLMs) into IT automation workflows.

• Develop AI-powered solutions for ticket classification, prioritization, summarization, and response generation.

• Implement AI-driven workflows for incident management and service desk operations.

• Explore and implement AI agents to automate repetitive IT support tasks.

• Integrate OpenAI or other AI APIs with REWST workflows.

• Build intelligent decision-making workflows using AI and automation logic.

• API Integrations & Scripting

• Develop integrations between REWST and third-party IT platforms using REST APIs and webhooks.

• Work with JSON, XML, HTTP requests, and API authentication mechanisms.

• Create custom automation scripts using Python and PowerShell.

• Integrate tools such as Microsoft 365, Microsoft Entra ID, ConnectWise, Autotask, IT Glue, Hudu, NinjaOne, and other MSP platforms.

• Handle API authentication, error handling, logging, and response parsing.

• MSP & IT Operations Automation

• Automate common MSP service desk workflows.

• Develop automated processes for:

• User onboarding and offboarding.

• Password resets and account management.

• Microsoft 365 license management.

• Active Directory and Entra ID administration.

• Ticket creation, updates, and escalation.

• Device management and monitoring alerts.

• Backup monitoring and reporting.

• Security alert triage and notification.

• Identify repetitive operational tasks and convert them into automated workflows.

• Documentation & Continuous Improvement

• Maintain documentation for automation workflows, integrations, and processes.

• Monitor workflow execution and troubleshoot failures.

• Maintain security best practices for credentials, API keys, and access permissions.

• Collaborate with IT engineers, service desk teams, and automation stakeholders.

• Continuously identify opportunities to improve automation coverage and operational efficiency.

Requirements & Tech Stack

• Experience with REWST platform.
• Experience integrating AI and LLMs.
• Experience with OpenAI or other AI APIs.
• Experience with REST APIs and webhooks.
• Proficiency in JSON, XML, HTTP requests.
• Experience with API authentication mechanisms.
• Experience scripting with Python and PowerShell.
• Familiarity with Microsoft 365.
• Familiarity with Microsoft Entra ID / Active Directory.
• Familiarity with MSP platforms such as ConnectWise, Autotask, IT Glue, Hudu, NinjaOne.