Customer Contact Comms Associate, Voice
Accenture
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer service
- Work
- On-site in Navi Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service64%of 100 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
Designation: Customer Contact Comms Associate - Voice
About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing the best resolutions. You will also be responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Resolve routine problems, largely through precedent and referral to general guidelines.
- Manage and resolve customer queries.
- Handle escalations and complaints of dissatisfied customers.
- Provide resolutions to customer issues.
- Close faults and complaints within SLAs.
Requirements & Tech Stack
- Omnichannel - Customer Service
- Experience with email and chat processes.
- Good typing skills are preferred.
Qualifications
- Any Graduation
Note: This role may require you to work in rotational shifts. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work.