Ops Supervisor, Station

About the Role

This is a frontline supervisor position supporting the FedEx Safety Above All Culture. The role manages specific day-to-day operations and an assigned staff, ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions, ensuring compliance with FedEx policies, procedures, and governmental regulations.

Key Responsibilities

• Serve as a champion for FedEx's Safety Above All Culture and support related initiatives.
• Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
• Plan, organize, staff, direct, and control specific day-to-day operations.
• Assign and manage employees to ensure safe and efficient sortation of packages, minimizing operational cost and maximizing operational quality, including trailer movement, tracking, and administration.
• Analyze operational performance through direct observation, report interpretation, and collaboration to identify improvement opportunities and execute action plans.
• Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
• Communicate and conduct public speaking to small and large audiences on a regular basis.
• Participate in the development of and administer company employee relations strategies, maintaining confidentiality.
• Participate in the development of and administer company safety strategies and programs.
• Investigate, resolve, and/or escalate customer service issues.
• Train new employees on job duties, performance expectations, and ensure compliance with FXG policies, procedures, and other training requirements (e.g., quality assurance, SWAK, hazardous materials, VEDR coaching, dock safety).
• Mentor and develop critical skill sets for new and/or less-experienced Operations Supervisors.
• Adapt quickly to change and meet dynamic business needs, displaying flexibility and an appropriate sense of urgency while leading and engaging employees positively and professionally.
• Perform other duties as assigned.

Requirements & Tech Stack

• High school diploma or GED required.
• Bachelor’s degree preferred.
• In lieu of experience, a certification program or Associate's Degree in a related area, or 2+ years of college courses towards a degree is acceptable.
• Software skills, including use of Microsoft Office software and web-based applications.
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

Qualifications

• Six (6) months of experience in at least one of the following:
• Package handler at FedEx.
• Fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions).
• Military experience with honorable discharge.
• Supervisory experience.
• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes.
• Ability to effectively provide employees instruction on process and practice.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Pay Transparency

• $28.46 - $44.19/hr