Utility Bill New Associate
Accenture Solutions Pvt Ltd
ChennaiFresher8m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceTroubleshootingOperationsHelp desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations46%Customer service21%Troubleshooting3%Help desk3%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Role
You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and providing resolutions.
Key Responsibilities
- Recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on defined scope of support.
- Managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
- Responsible for closing faults and complaints within SLAs.
- Solving routine problems, largely through precedent and referral to general guidelines.
- You will be an individual contributor as part of a team with a predetermined, narrow scope of work.
- Decisions you make will impact your own work and will be closely supervised.
Requirements & Tech Stack
- Primary skill: Service Desk Non-Voice Support - P1
- Experience with email and chat processes.
- Good typing skills.
Qualifications
- Any Graduation