HCL Tech Virtual Drive 31st Oct
HCLTech
NoidaFresher3h agovia Naukri
This job at a glance
- Who can apply
- Freshers · B.Tech / B.E., M.Tech, BCA or MCA
- Must know
- Customer service
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Customer service19%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Designation: Customer Care Representative - Freshers
Job Description
- Serve as a customer service executive resolving customer queries in line with client and business guidelines.
- Handle inbound calls from US/UK customers.
- Answer all inbound queries as per call flow procedure.
- Adhere to processes to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at the agent level.
- Aim for first call resolution.
- Adhere to break schedules.
- Participate in motivational activities and implement feedback from monitoring sessions.
- Update various logs, including escalation logs and complaint trackers.
- Ensure data security and protect proprietary customer data.
Requirements & Tech Stack
- US/UK Voice Process
- Microsoft Teams (for virtual drive)
Qualifications
- Any Grad/UG can apply
- Excellent communication skills - both verbal and written
- Professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US/UK Inbound calling, preferably in the Banking domain
- Candidates from the Delhi NCR location only
Important Notes
- No Regular Students / No Law Graduates
- BE, B.Tech, MTech, BCA, and MCA are not eligible.
- Work Location: Noida
- Two Way Cabs Available
- Virtual Drive Timing: 31-Oct-2026, 11:30 PM - 12:30 AM (Saturday)
- Candidates must be available to join the interview only until 12:30 PM on the drive date.