Site Reliability Engineer III (SRE) , Application

About the Role

We are seeking a Site Reliability Engineer III who is eager to contribute to the transformation of the insurance industry with our leading cloud platform. As a member of the SRE-Application team, you'll play a critical role in ensuring the reliability, performance, and scalability of applications running on our Guidewire Cloud Platform. This position offers a unique opportunity to apply your skills in automation, software engineering, and operational discipline to support our cloud-based solutions.

Key Responsibilities

• Work with development teams to troubleshoot and resolve issues, minimizing customer impact.
• Develop and maintain automated runbooks to manage issues proactively.
• Apply engineering principles and automation to enhance our operating environments.
• Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform.
• Use your software engineering expertise to optimize systems and reduce manual toil.
• Document incidents and develop processes to prevent future occurrences.
• Stay current with industry trends, tools, and best practices in site reliability engineering.
• Foster a culture of innovation, learning, and continuous improvement.
• Participate in on-call rotations to ensure the availability and reliability of our services.

Requirements & Tech Stack

• Software engineering background with experience in Python, Go, or Java, following best practices (SOLID, DRY, KISS) and writing clean, testable code
• Experience with designing and implementing SLI's, SLO's, and Error Budgets
• Familiarity with application performance monitoring (APM) and telemetry tools to maintain expected service levels for applications
• Experience troubleshooting and debugging distributed systems on cloud infrastructure
• Experience with CICD pipelines within K8S and legacy ecosystems
• Experience creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog
• Experience deploying and managing scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches
• Experience with infrastructure configuration management using tools such as GitOps, Puppet, or Ansible
• Good understanding of cloud networking, security, and vulnerability management, with the ability to programmatically remediate infrastructure issues

Qualifications

• Experience as an SRE or similar role, with a focus on improving system reliability.
• Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions.
• Effective collaboration and communication skills to work cross-functionally and document processes clearly.
• Experience with automation, monitoring, and performance optimization tools and techniques.
• Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience.
• Passion for technology and a desire to continuously learn and grow your skills.
• Alignment with Guidewire's mission to leverage technology to help protect and support others.

Preferred Skills:

• SRE Certification in one or more categories
• AWS Certification in one or more categories
• Experience with SQL, database administration, data pipelines, performance tuning, and schema design
• Familiarity with pipelining tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions
• Exposure to open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS RedShift, etc.
• Experience with distributed systems, including microservices and event-driven architectures