International Voice Process Associate

About the Role

Vedvix is building customer-focused teams that help businesses deliver responsive, reliable, and professional support experiences. The organization values clear communication, service excellence, and a positive workplace for individuals beginning their careers in the BPO industry.

Key Responsibilities

• Handle inbound and outbound international customer calls with professionalism and empathy.
• Understand customer concerns, provide accurate information, and resolve queries within defined service standards.
• Maintain clear call records, follow process guidelines, and escalate complex issues when required.
• Meet quality, productivity, attendance, and customer satisfaction objectives.
• Collaborate with team members and participate in coaching and process training.

Requirements

• Freshers are welcome to apply; prior experience is not required.
• Strong spoken English, active listening, and confident interpersonal communication skills.
• Customer-oriented attitude with patience, adaptability, and willingness to work in an international voice process.
• Basic computer proficiency and the ability to learn CRM and support systems.
• Applicants should be comfortable working full time from the assigned office location in Bangalore, Pune, Jaipur, Gurgaon, or Hyderabad.

Qualifications

• None explicitly listed beyond requirements.

Tech Stack

• CRM and support systems (ability to learn)