Travel Consultant, Sales

About the Role

Tripwise, a division of Northern Wheatear Holidays, is hiring a full-time, on-site Travel Consultant - Sales in Mumbai.

Key Responsibilities

• Consult with customers to understand their travel preferences, budgets, and requirements.
• Propose suitable itineraries, packages, and services.
• Handle daily travel arrangements, including ticketing, hotel bookings, transfers, and other reservations.
• Ensure accuracy and timely confirmations for all bookings.
• Manage customer inquiries and provide after-sales support.
• Resolve issues to maintain high levels of customer satisfaction.
• Meet sales targets.
• Maintain updated knowledge of destinations, travel products, and offers.
• Coordinate with internal teams and external vendors to deliver comprehensive travel solutions.

Requirements & Tech Stack

• Proficiency in travel booking tools, reservation systems, and basic office software.

Qualifications

• Skills in Travel Consulting and Travel Management to design, plan, and oversee end-to-end travel solutions.
• Skills in Travel Arrangements and Reservations to handle ticketing, accommodations, and related bookings efficiently.
• Strong Customer Service skills to respond to inquiries, provide guidance, and manage customer expectations professionally.
• Strong communication and negotiation skills, with the ability to work with diverse customers and vendors.
• Ability to work on-site in Mumbai.
• Ability to manage multiple tasks and meet sales and service targets.
• Relevant experience in travel agencies, tour operations, or corporate travel management is beneficial or Freshers are also welcome.
• A diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is preferred.