Client Service Representative, Hiring Pune

About the Role

The Customer Service Representative (CSR) provides customer service, administrative, and operational support for assigned client accounts or projects. Responsibilities may include customer query resolution, sales support, order processing, data management, vendor coordination, email support, call handling, and other back-office activities. The CSR acts as an extension of the client’s team, delivering accurate, timely, and professional support while adhering to client-specific procedures, quality standards, and service-level expectations.

Key Responsibilities

• Provide customer service and operational support via email, telephone, chat, or other communication channels.
• Respond professionally to customer, client, vendor, or internal stakeholder inquiries.
• Understand queries or service requests and provide appropriate information, assistance, or resolution.
• Support sales representatives or client teams with administrative and operational activities.
• Create, update, and maintain quotations, estimates, presentations, reports, orders, and other business documents.
• Enter, review, and maintain customer, order, transaction, and service-related information in client systems.
• Process orders, requests, cases, tickets, or other assigned transactions according to established procedures.
• Communicate with customers, suppliers, vendors, or other stakeholders to obtain required information and provide updates.
• Monitor the progress of assigned requests, orders, or cases and complete timely follow-ups.
• Maintain accurate notes, status updates, documentation, and records in relevant systems.
• Identify potential errors, delays, customer concerns, or process issues and escalate them to the appropriate team member.
• Coordinate with internal teams and client stakeholders to ensure tasks are completed within required timelines.
• Meet established productivity, quality, response-time, and service-level targets.
• Follow client-specific standard operating procedures, data-security requirements, and quality standards.
• Attend process training, team meetings, feedback sessions, and refresher training.
• Adapt to changes in client processes, systems, priorities, and business requirements.
• Perform other assigned customer service, administrative, or operational responsibilities.

Requirements & Tech Stack

• Experience in International voice or email process is preferred.
• Excellent verbal and written English communication skills.
• Comfortable working continuous night shifts.
• Willing to work 5 days a week with rotational weekly offs.
• Available to work from the Aundh, Pune office.
• Basic proficiency in Microsoft Office, Google Workspace, or similar business applications.

Qualifications

• 0-2 years of experience in Client Support, Customer Service, Client Services, or a similar role.
• Any Graduate educational qualification.
• Good written and verbal communication skills.
• Professional and customer-focused approach.
• Strong attention to detail and commitment to accuracy.
• Ability to understand customer requirements and provide appropriate assistance.
• Good organizational, time-management, and follow-up skills.
• Ability to manage multiple tasks and changing priorities.
• Basic problem-solving and decision-making abilities.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new processes, systems, and client requirements.
• Ability to follow documented procedures and work instructions.
• Ability to maintain confidentiality and handle client and customer information responsibly.
• Flexibility to work across different accounts or projects based on business requirements.

Employment Details

• Employment Type: Full-time | Permanent
• Work Mode: Work from Office
• Shift: Continuous Night Shift
• Schedule: 5-Day Work Week with Rotational Weekly Offs