Technical Content Professional Apprentice

About the Role

The Technical Content Professional Apprentice program at IBM is a registered apprenticeship recognized by the Department of Labor (DOL), lasting approximately 12 months. Graduates receive a nationally-recognized credential from the DOL. Apprentices will complete specific learning hours and on-the-job training to develop essential skills. Upon graduation, apprentices are eligible to apply for full-time roles at IBM.

Key Responsibilities

• Design, develop, and publish technical product content, including embedded UI elements, messages, product documentation, API documentation, and multimedia.
• Focus on clarity, accuracy, and other characteristics of quality information.
• Collaborate with the Design community to drive user-centered, high-quality content.
• Synthesize product information to create modern, user-centric customer-facing information deliverables.
• Contribute ideas, take on responsibilities, and make choices about how work is done.

Requirements & Tech Stack

• Drive and eagerness to learn.
• Strong problem-solving and communication skills.
• Ability to work independently and take initiative, as well as work collaboratively in an agile team environment.
• Some experience with coding or development.
• Some experience creating technical content.
• Ability to write accurate, clear, and concise content for a global audience.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Knowledge or experience with Design Thinking.
• Ability to use and contribute to shared source repositories such as GitHub.
• Understanding of Agile principles.
• Experience with HTML, XML, or DITA tagging languages.
• Ability to understand technical concepts.
• Willingness to complete the requirements of the apprenticeship program.

Preferred Education & Experience

• High School Diploma/GED.
• Associate's Degree/College Diploma.
• Exposure to Content Creation Tools (e.g., help authoring tools, content management systems, version control systems).
• Basic understanding of Visual Content Development principles (graphics, images, multimedia).
• Curiosity about Information Architecture (organizing and structuring content).

Apprenticeship Learning Focus

• Fundamentals of content development.
• Content architecture.
• Publication testing.
• Agile principles.
• IBM Design Thinking.
• DevOps and continuous delivery.