Technical Content Professional Apprentice

About the Role

At IBM Infrastructure & Technology, we design and operate systems that keep the world running. Our teams ensure the performance, security, and scalability that clients and industries depend on. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration, delivering resilient, future-ready solutions that power innovation.

The Technical Content Professional Apprentice role is focused on creating user-centered, high-quality technical content. This role plays a key part in customer loyalty and IBM's profitability by designing, developing, and publishing technical product content with a focus on clarity, accuracy, and quality.

The Apprenticeship

The IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL), lasting approximately 12 months. Graduates receive a nationally-recognized credential from the DOL. During the program, you will complete specific learning hours and on-the-job training to develop essential skills and competencies. Upon graduation, you will be eligible to apply to available full-time roles at IBM.

Key Responsibilities

• Design, develop, and publish technical product content (e.g., embedded in the UI, messages, product & API documentation, multimedia).
• Create modern, user-centric customer-facing information deliverables.
• Contribute to a collaborative partnership with the Design community.
• Understand fundamentals of content development, content architecture, publication testing, agile principles, IBM Design Thinking, and DevOps.
• Synthesize product information.
• Put forward ideas, take on responsibilities, and make choices about how work gets done.

Requirements & Tech Stack

• Drive and eagerness to learn.
• Strong problem-solving and communication skills.
• Ability to work independently, take initiative, work collaboratively, and contribute to an agile team environment.
• Some knowledge or experience in ONE or more of the following:
• Ability to write accurate, clear, and concise content for a global audience.
• Ability to design, develop, edit, and produce accurate and effective technical documentation.
• Design Thinking.
• Ability to use and contribute to shared source repositories such as GitHub.
• Agile principles.
• Experience with HTML, XML, or DITA tagging languages.
• Ability to understand technical concepts and write accurate, clear, and concise content.
• Willingness to complete the requirements of the apprenticeship program.

Qualifications

• High School Diploma/GED preferred.
• Associate's Degree/College Diploma preferred.
• Exposure to Content Creation Tools (e.g., help authoring tools, content management systems, version control systems).
• Basic understanding of Visual Content Development principles (graphics, images, multimedia).
• Curiosity about Information Architecture (organizing and structuring content).