Service Writer
APPLE CHEVROLET
Tinley Park, IL4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer service
- Work
- On-site in Tinley Park
- Pay
- Not stated by the employer.
- Skill demand
- Customer service47%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 4, 2026 · still open
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About the Role
The Service Writer is a full-time, on-site role at APPLE CHEVROLET in Tinley Park, IL. This position serves as the primary point of contact for service customers.
Key Responsibilities
- Greet guests and listen to their concerns.
- Accurately document vehicle issues and requested services.
- Create repair orders.
- Coordinate with technicians.
- Provide clear estimates and timelines.
- Update customers on service progress and completion.
- Answer phone calls and respond to inquiries.
- Review invoices and explain recommended maintenance or repairs.
- Use dealership software to manage appointments, maintain records, and support service department efficiency.
Requirements & Tech Stack
- Computer Literacy (dealership management systems, basic office software)
Qualifications
- Strong Customer-Focused Skills including Customer Service and a commitment to Customer Satisfaction.
- Clear and professional Communication Abilities (in person and over the phone).
- Excellent Phone Etiquette for handling service calls, scheduling appointments, and managing customer inquiries.
- Ability to work in a fast-paced environment.
- Ability to manage multiple tasks.
- Ability to maintain attention to detail.
- Strong problem-solving skills.
- Ability to explain technical information in an accessible way.
- High school diploma or equivalent required.
- Previous experience in automotive service writing, retail service, or a similar customer-facing role is beneficial.
- Additional training or certification in automotive service or customer relations is a plus.