Full Stack Engineer/ServiceNow HRSD

About the Role

Design, configure, and develop solutions within the ServiceNow HRSD platform.

Key Responsibilities

• Implement and support HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events modules.
• Develop and customize ServiceNow components using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Create and maintain HR catalog items, record producers, workflows, and approval processes.
• Develop integrations between ServiceNow and HR applications such as Workday, SAP SuccessFactors, Oracle HCM, Active Directory, and Payroll systems.
• Build and support REST/SOAP API integrations using IntegrationHub and custom web services.
• Configure role-based access controls and ensure data privacy and security for HR-related information.
• Troubleshoot and resolve platform issues, incidents, and enhancement requests.
• Participate in requirement gathering, solution design, development, testing, and deployment activities.
• Collaborate with HR stakeholders, business analysts, and technical teams to deliver HR automation initiatives.
• Perform code reviews and maintain development standards aligned with ServiceNow best practices.
• Support platform upgrades, patching activities, and regression testing.
• Create technical documentation, knowledge articles, and operational procedures.

Requirements & Tech Stack

• ServiceNow HRSD
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Flow Designer
• HR catalog items
• Record producers
• Workflows
• Approval processes
• Workday
• SAP SuccessFactors
• Oracle HCM
• Active Directory
• Payroll systems
• REST/SOAP API
• IntegrationHub
• Custom web services
• Role-based access controls
• Code reviews
• ServiceNow best practices
• Platform upgrades and patching