E Commerce Trainee
Lumina Datamatics
Mumbai(Andheri East), Mumbai Suburban, Mumbai (All Areas)0–4 yrs1h agovia Naukri
Posted 13 Nov 2026, 15:51 IST
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Machine learningProject managementStakeholder managementBusiness analysisExcel
- Work
- On-site in Mumbai(Andheri East)
- Pay
- ₹2.5–4.25 LPA
- Skill demand
- Stakeholder management11%Project management6%Business analysis6%Machine learning1%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
This is a trainee position focused on the quality assurance of e-commerce chatbot and IVR systems.
Key Responsibilities
- Review chatbot conversation logs and IVR call recordings.
- Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
- Categorize defects based on predefined taxonomies and quality frameworks.
- Flag critical customer-impacting issues for immediate attention.
- Analyze recurring issues and highlight patterns in bot or IVR performance.
- Validate ML-flagged conversations and confirm defect accuracy.
- Escalate unresolved or complex issues to relevant stakeholders via email or project management tools.
- Suggest corrective actions and process improvements.
- Develop a strong understanding of QA guidelines and conversation review SOPs.
- Ensure adherence to compliance standards and regulatory requirements.
- Identify and report gaps in SOPs or quality frameworks for enhancement.
- Use Excel for maintaining trackers, analysis, and reporting.
- Leverage web research and internal knowledge bases for accurate validation.
- Maintain accurate defect logs and productivity trackers.
- Document defect trends, root causes, and recommendations for improvement.
Requirements & Tech Stack
- Excel
- Web research
- Internal knowledge bases