Patient Counsellor
Qi Lifecare
Mumbai, Mumbai Suburban, Mumbai (All Areas)0–3 yrs8m agovia Naukri
Posted 13 Nov 2026, 17:00 IST
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- OperationsExcel
- Nice to have
- SalesCustomer service
- Work
- On-site in Mumbai
- Pay
- ₹3–4.75 LPA
- Skill demand
- Sales39%Customer service22%Operations13%Excel9%of 98 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
QI Spine Clinic is seeking a confident, empathetic, and sales-oriented Patient Counsellor to guide patients through their treatment journey. The role involves counselling patients about treatment plans, explaining packages, addressing concerns, and converting consultations into treatment enrolments while ensuring an excellent patient experience.
Key Responsibilities
- Welcome patients and ensure a comfortable and positive clinic experience.
- Assist patients with consultation forms and collect relevant medical history and concerns.
- Explain doctor-recommended treatment plans, procedures, benefits, timelines, and packages in simple language.
- Educate patients about treatment options, pricing, and expected outcomes.
- Counsel patients and recommend suitable treatment packages based on doctors' advice and patient requirements.
- Address patient queries, concerns, and objections with empathy and professionalism.
- Drive treatment package conversions and achieve assigned sales and revenue targets.
- Follow up with prospective and existing patients to improve conversions and retention.
- Build strong patient relationships to encourage repeat visits and referrals.
- Coordinate with doctors, clinic operations, and support teams to ensure a smooth patient journey.
- Maintain accurate patient records, counselling reports, and documentation.
- Coordinate with the finance team for billing, invoicing, and discount approvals.
Requirements & Tech Stack
- Excellent verbal communication and interpersonal skills.
- Good convincing, negotiation, and objection-handling abilities.
- Basic proficiency in MS Excel and computer operations.
- Well-groomed, presentable, and professional personality.
- Comfortable working in a target-driven environment.
Qualifications
- HSC pass candidates with at least 6 months of relevant work experience.
- Graduates/Freshers can also be considered, provided they have excellent communication skills.
- Candidates with experience in sales, customer service, counselling, or healthcare will be preferred.
Shift & Working Details
- Shift Duration: 8.5 hours.
- Weekly Off: 1 Rotational Off.
- Shift Timings: Any shift between 8:00 AM and 9:00 PM. Candidates must be flexible with shift timings.
- Work Location: Jayanagar, Bangalore.