Associate, CM

About the Role

A global, digitally enabled business focused on connecting people with their assets, operating through MUFG Retirement Solutions and MUFG Corporate Markets. This role supports global markets by processing transactions related to transfer agency, registrations, static updates, employee share plans, and settlement dealing. The role requires adherence to regional laws and established procedures, with work performed in rotational shifts.

Key Responsibilities

• Process transactions related to transfer agency, registrations, static updation, employee share plans, and settlement dealing.
• Work closely within the integrated value chain and global/international interfaces.
• Respond to clients through agreed modes by deadlines.
• Maintain relevant systems/databases.
• Assist in the preparation of client responses, presentations, and reporting.
• Understand and adhere to all legislative, procedural, industry, financial, and client-specific procedures to minimize risk.
• Escalate non-adherence as per the escalation matrix.
• Support and assist other team members.
• Complete mandatory training by due dates.
• Participate in training related to procedural changes, company policy, values, cross-skilling, and updates to tools and systems.
• Achieve individual targets and objectives.
• Provide superior service, meeting service and quality standards to minimize re-work.
• Highlight any adverse information, reputational risk issues, or inappropriate practices/behaviour from counterparties.
• Follow the escalation matrix for identified events or issues.
• Accurately process, record, review, and complete administrative operations including placing dealings, opening client accounts, updating/amending client personal information, and performing settlement and reconciliation.

Requirements & Tech Stack

• Capital market products, equity, bonds, transfer agency knowledge is a must.
• Working knowledge of Microsoft Office programs (Outlook, Word, Excel, PP).

Qualifications

• A Bachelor's or Master's degree in Business, Finance, or Banking related discipline from a reputed College/University.
• Qualification in business/financial markets/law/securities industry is desirable.

Experience & Personal Attributes

• 0-2 years’ experience in Financial / Capital Markets, preferably in Transfer Agency operations.
• Basic knowledge of Capital Markets / Financial Market products.
• Demonstrated high level of initiative, motivation, and organizational skills.
• Analytical and problem-solving skills.
• Effective oral and written communication skills, including negotiation skills, ability to liaise successfully with internal and external parties.
• Ability to work effectively in a team environment.
• Flexibility – able to meet demanding deadlines and work long hours as required.
• Ability to work to tight deadlines and follow processes.
• Ability to maintain a high degree of accuracy and attention to detail.
• Numerate and literate.
• Demonstrates awareness of good customer service.
• Good teamwork ethic, showing willingness to assist peers and take on additional tasks.
• Willingness for self-improvement and professional development.
• Rotational shifts are required, starting at 3:30 AM for APAC and 11:30 AM for EMEA.