Premium Desk E-Commerce WFH Voice Process
Startek (Aegis Customer Support Services Pvt. Ltd.)
Kolkata, Delhi / NCR, Mumbai (All Areas)0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Customer serviceWindowsOperationsSales
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service33%Operations20%Sales16%Windows3%of 99 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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Job Title: Customer Support Executive (Voice Process) - Work From Home
About the Role
Startek is hiring Customer Support Executives for a Work from Home process.
Key Responsibilities
- Handle customer queries through the voice process.
- Provide accurate and timely resolutions.
- Ensure high levels of customer satisfaction.
- Follow process guidelines and quality standards.
Requirements & Tech Stack
Eligibility Criteria
- Excellent communication skills in English and Hindi.
- Strong customer handling and problem-solving skills.
- Comfortable working in rotational shifts.
System Requirements (Mandatory for Work from Home)
- Processor: Intel i3 or above
- RAM: 8 GB or above
- Operating System: Windows 10 Pro or above
- Internet Speed: Minimum 30 Mbps Download & Upload
- Power Backup Required
- USB Headset Required
Working Hours
- 6 Days Working / 1 Weekly Rotational Off
- 9 Hours Shift (8 Hours Working + 1 Hour Break)
- Shift Window: 7:00 AM to 3:00 AM
- Candidates must be flexible for rotational shifts, including occasional graveyard shift training.
Qualifications
- Graduate
Experience
- Fresher / Experienced Candidates
Additional Benefits
- Rewards & Recognition Programs
- Internal Job Posting (IJP) opportunities within 6 months
Selection Process
- HR Round
- Operations Round
- Assessment Round (for shortlisted candidates):
- Versant Test
- Typing Test
- Psychometric Test
Note: No Sales Process | No Contractual Employment