Mobile Associate, Bilingual Preferred

About the Role

Mobile Associates (MA) are brand ambassadors who bring the T-Mobile brand to life. They are passionate about the connected world, thrive in a fast-paced environment, and are key members of a Retail Team of Experts. This role is a learning position, preparing associates for the Mobile Expert role.

Key Responsibilities

• Serve and sell to customers, providing a world-class customer experience and building loyalty by:
• Assisting customers with their shopping journey across various channels.
• Exploring individual needs and providing hands-on technology demonstrations.
• Providing personalized device and service solutions, including accessories and IoT devices.
• Approaching service and sales with composure, integrity, and compassion.
• Utilize digital tools to demonstrate:
• T-Mobile's LTE network coverage.
• The benefits of T-Mobile plans and services for unlimited living and staying connected.
• Complete training on T-Mobile in-store experience, new skills, processes, systems, and reference resources.
• Actively seek information between customers, learning about wireless and technology innovations.
• Partner with T-Mobile employees across channels (business, customer service) to:
• Collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Support team initiatives and foster an inclusive environment.

Requirements & Tech Stack

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Required)
• Passionate customer advocate with the desire to be yourself (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
• Effective at balancing customer needs and performance goals (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• No travel required.

Compensation & Benefits

• Competitive base salary and compensation package.
• Hourly base pay: $18.00.
• Additional $5.00 per hour training pay for the first 90 days.
• Eligible for an annualized incentive target of $18,000/year once promoted to Mobile Expert.
• Guaranteed to earn $20/hour inclusive of base pay and incentives.
• Annual Stock Grant eligibility for all employees.
• Wealth-building opportunities: annual stock grant, employee stock purchase plan, 401(k).
• Access to free, year-round money coaches.
• Comprehensive benefits package (medical, dental, vision, flexible spending account, paid time off, paid holidays, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability insurance, AD&D coverage, accident coverage, life insurance, long-term care insurance).
• Eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.