Customer Experience Consultant

About the Role

Customer Experience roles provide services to customers after they are onboarded in the Maersk environment. This stream includes skilled technical, administrative, or operational tasks, ranging from entry-level to experienced individual contributors. At the top of this career stream, individuals work independently, apply standards, and can depart from established processes to resolve problems.

Key Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Requirements & Tech Stack

• Ability to execute specialized work to support operations.
• Performs work based on routines; new knowledge is generally acquired through short explanations and simple instructions.
• Performs highly specific tasks or tasks of limited scope and responsibility with well-defined processes and procedures and readily available instructions.
• Requires little or no prior work experience within the functional area.
• Not expected to exercise independent judgment.
• Works under close supervision.

Qualifications

• Robust technical or practical knowledge in specific areas is beneficial for experienced individual contributors.