Docucare Associate
Xerox
Washington, United StatesFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year
- Must know
- Operations
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Skill demand
- Operations48%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About Xerox
Xerox is seeking an experienced Docucare Associate to join their Service Delivery team.
About the Role
- Deliver services that meet SLA commitments, support productivity improvements, and contribute to business growth.
- Ideal for a service-focused professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and continuous improvement.
Key Responsibilities
- Deliver high-quality service in accordance with customer SLAs and Statements of Work.
- Perform preventative maintenance on customer equipment and replenish consumables as needed.
- Complete first-level repairs and escalate issues for advanced maintenance and technical support.
- Maintain accurate activity logs, including on-site parts inventory and service records.
- Support a clean, organized device environment while promoting knowledge sharing and mentoring peers.
Requirements & Tech Stack
- An active Secret Clearance is required.
Qualifications
- Considerable work experience in service delivery, device support, or a related customer-facing technical environment.
- Strong problem-solving skills and the ability to complete a variety of assignments with limited supervision.
- Specialized or multi-skilled experience developed through job-related training.
- A strong commitment to service quality, customer satisfaction, and ongoing professional development.