Associate Cloud Support Engineer

About the Role

Cloud Support Engineers are at the forefront of delivering exceptional customer experiences across the Strategy Product Suite. They tackle complex technical challenges, empower customers to achieve their goals, and play a vital role in building and strengthening the Strategy Community. This role is perfect for individuals who are passionate about technology, eager to expand their expertise, and motivated by the opportunity to transform challenges into impactful solutions that drive customer success.

Key Responsibilities

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies.
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance.
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities.
• Support day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities.
• Perform incident response including troubleshooting of the infrastructure and platform related issues.
• Collaborate and communicate effectively with peers, internal application and software development teams.
• Prioritize and communicate product defects and enhancements to development teams.
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums.
• Enhance personal and professional growth by participating in Internal Development Programs.

Requirements & Tech Stack

• Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field.
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies.
• Windows/Linux system administration knowledge.
• Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP.
• Strong analytical and troubleshooting skills and experience.
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
• Excellent oral and written English communication skills.
• Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud).

Location

• Headquarters in Tysons, VA (Monday through Friday; 8:30 am – 6:00 pm).

Compensation

• Base salary range: $75,000 to $85,000.
• Note: Candidates are typically placed within the range based on skills, experience, qualifications, internal peer equity, market conditions, and business needs.
• Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits.