Computer Systems Analyst, Windows

About the Role

The Northrop Grumman CIDO Classified Solutions team is seeking a Computer Systems Analyst (Windows) to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Elkridge, MD location.

Key Responsibilities

• Perform as a Computer Systems Analyst (Windows) in support of classified government contracts.
• Exhibit good communication skills, an energetic approach, and patience with customers.
• Establish and maintain customer satisfaction according to defined objectives while adhering to established policies.
• Report task statuses as required for all recurring and non-recurring efforts in written and verbal format.
• Support working across disciplines to isolate issues between software, firmware, and hardware, between software and operating systems, between networks and applications, and between one-time events and recurrent systematic problems.
• Have an awareness of operations surrounding multi-user computer systems, including collaboration with network, software, and system engineers, and PC desktop technicians.
• Support multiple networks under limited direction, while ensuring necessary administration tasks are completed following all security policies and procedures.
• Assist with installing, upgrading/patching, and troubleshooting systems in support of configuration management.
• Provide assistance in maintaining backup and recovery services, manage Windows file systems and disk space, and manage virus protection on a routine basis.
• Assist with creation of Windows user and computer accounts, file permissions, and security access lists.
• Assist with testing of new product releases to ensure compatibility to minimize user impact.
• Follow documented technical processes and procedures as assigned.
• Assist with troubleshooting issues with vendors; evaluate vendor products, services, and suggestions.
• Adhere to strict Information Systems security guidelines in all cases.
• Assist in maintaining security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
• Prepare documentation for input to Cybersecurity.
• Support environments by means of ticketing requirements systems (ServiceNow, JIRA, etc.).
• Raise issues that require senior level attention and/or involvement.
• Lift and move equipment weighing up to 50 pounds.
• Work after hours and weekends, as needed.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site, full-time at our Elkridge MD campus.

Requirements & Tech Stack

• Windows Server Operating Systems and workstation support.
• Candidates must meet the U.S. Government 8140 requirements for a Computer Systems Analyst – Security+; the required certification must be maintained as a condition of continued employment.
• Active U.S. Government Secret level security clearance (at a minimum), to include a closed investigation date completed within the last 6 years, or must be enrolled in the U.S. Government Continuous Evaluation Program (CEP) in order to be considered.
• Relocation assistance may be available.
• Travel: Yes, 10% of the Time.

Qualifications

• Master's degree with 0 years of experience, or a Bachelor's degree with 2 years of experience, or an Associate's degree with 4 years of experience; a High School diploma (or equivalent) with 6 years of experience may be considered in lieu of a completed degree.

Preferred Qualifications

• Windows Server Administration experience to include Active Directory and Group Policy.
• Knowledge of NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Understanding of basic networking.
• Experience with the creation and deployment of system images in a LAN up to an enterprise environment.
• Awareness of virtualization technologies.
• Knowledge of environmental monitoring tools (HBSS/Solar Winds/Splunk).
• Limited experience in scripting.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with Assessment & Authorization processes.