Wealth Management Client Associate

About the Role

Merrill Wealth Management provides comprehensive wealth management and investment products and services to individuals, companies, and institutions. Specializing in goals-based wealth management, Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue their life goals through personalized relationships. This role supports potentially multiple Financial Advisors (FAs), focusing on client service, operational excellence, and client advocacy.

Key Responsibilities

• Provides client service support to Financial Advisors (FAs).
• Supports enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business.
• Customizes solutions based on specific client needs.
• Serves as the primary point of contact for addressing all client service needs.
• Educates clients on the bank's service and banking offerings.
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and FA requests.
• Assists in ensuring practices align with bank policies and procedures for operational excellence, client protection, and risk management.
• Identifies, deepens, and maintains client relationships by emphasizing bank offerings and promoting the incorporation of banking into daily practices, communicating outputs to the FA.
• Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases in need, leading with a client-first mindset.

Requirements & Tech Stack

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Demonstrates professional verbal and written communication skills.
• Skills:
• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
• Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
• Possesses industry knowledge and an understanding of investment products.
• Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
• Detail-oriented.
• Demonstrates a commitment to continuous learning and professional growth.
• Exhibits sound judgment and discretion when handling sensitive information.