Retail Sales Associate, Golf Clubs

About the Role

The PGA TOUR Superstore is seeking enthusiastic, self-motivated, and flexible individuals to join their team as a Retail Sales Associate specializing in Golf Clubs. This role reports to the Sales and Service Manager and is focused on engaging customers, driving sales, and enhancing the customer experience within the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories.

Key Responsibilities

• Engage with every Customer encountered and offer world-class service by leveraging PGATSS Service behaviors, focusing on building lasting relationships.
• Seek out and engage Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise at a premiere stock and visual level to drive sales and customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best-in-class experience for our Customers.

Requirements & Tech Stack

• Microsoft Office Suite (working knowledge)

Qualifications

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally.
• Computer: Basic computer skills.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Schedule: Flexible availability required, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Strong self-accountability and a proactive drive for results.