Field Engineer
Captiveaire - Region 114 Western PA
Phoenix, AZ0–5 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 5 years
- Must know
- SalesTroubleshootingCustomer service
- Work
- On-site in Phoenix
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting55%Customer service22%Sales7%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 6, 2026 · still open
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About the Role
The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory and will be based at the sales office in Phoenix. The position includes both field and office work, with extensive formalized training and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.
Key Responsibilities
- Estimated 50% to 75% of time spent in the field on job sites.
- Supporting installations and equipment start-ups.
- Handling complex troubleshooting issues.
- Customer service and coordination with all parties.
- Travel for construction trade coordination meetings and startups.
- Review and analyze data gathered from installed equipment using CASLink remote monitoring system.
- Use mechanical building design knowledge to review applications and suggest improvements.
- Perform 3rd party training for outside contractors on CaptiveAire products.
- Provide reports to Regional Manager and other teams on customer feedback, quality, and product improvements/issues.
Requirements & Tech Stack
- Combination of field work and remote troubleshooting using building management systems (travel required).
- Product Support: Troubleshoot issues with existing and newly installed equipment and provide immediate solutions.
- Maintain expert level knowledge of all CaptiveAire products.
- Work closely with engineering team, service team, local sales team, and customers.
- CASLink remote monitoring system
- Mechanical building design knowledge
- Multi-tasking, problem solving, and strong communication skills.
Qualifications
- 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
- Hands-on, technical internship/co-op experience is preferred.
- Must enjoy hands-on product exposure.
- HVAC and/or electrical experience is strongly preferred.
- Must be a "go-getter."
- If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
- Must be able to travel for training.