CASHIER/EXPO

About the Role

The Cashier/Expo is a part-time team member of the Front of House at d'Lite Healthy On The Go. This role is responsible for ensuring superior customer satisfaction through positive customer management, greeting, menu guidance, payment processing, and loyalty benefits. The Cashier/Expo is expected to uphold company core values and serve as a role model for the D’Lite company culture, maintaining the highest standards in guest experience, service, cleanliness, and safety. The position reports directly to the assigned Shift Leader [SL] and General Manager [GM].

Key Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude.
• Demonstrate superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs.
• Field orders for dine-in, drive-thru, and phone.
• Perform the work of other team members as needed.
• Operate a Point of Sale system [POS], accurately reconciling daily checkouts, sales, tips, and credit cards.
• Adhere to proper cash handling procedures.
• Follow policies and procedures for comps, voids, employee food, and the customer loyalty program.
• Complete primary and secondary responsibilities, as well as daily duties, at a superior level.
• Address customer complaints and report them to the SL and/or GM.
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, presenting professional conduct and appearance at all times.
• Utilize, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance within scheduled working hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Availability to work on weekends
• Reliable transportation
• Successful completion of Team Member Training Program
• Fluent in English (speaking and writing)

Preferred Qualifications

• Prior restaurant experience
• Proficiency on Aloha POS
• Ability to handle multiple projects simultaneously and efficiently

Physical Demands

• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying (1-10 lbs): Continuously
• Lifting/Carrying (11-20 lbs): Frequently
• Lifting/Carrying (21-35 lbs): Occasionally