Jr. Analyst, Sales Support

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Broad Outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day sales support operations.

Key Responsibilities

• Sales support is responsible for the support and administration of the sales function by managing the end-to-end pre and post sales processes and the customer/supplier relationship in its entirety (i.e. quote to cash).
• Provides operational support in the sales channel to support sales associates and managers in their revenue generation activities.
• Responsibilities include Sales Process support: act as an L1 support for Sales and help them resolve primary inquiries and issues, and if required, redirect them to the concerned team member.
• Should be able to drive change management and digital transformation.
• Ensure appropriate corporate deal governance and SOX guidelines are respected and that deals are appropriately scrutinized in the context of these guidelines.
• Provide feedback for improvement/changes in methods and techniques.
• Should be able to collaborate and lead engagement with various cross-functional team members through interactions and escalations to meet SLA.

Minimum Qualifications & Experience

• Graduate and/or equivalent experience.

Other Knowledge & Skill

• Should understand Telecommunication services.
• Preferably, hands-on experience in Optimus Lead to quote journey.