Associate Analyst

About the Role

The Associate Analyst is responsible for the analysis of applications, websites, databases, and systems, providing third-level technical support, testing, and defect management. This role participates in team initiatives and multiple IT project efforts, possessing a working knowledge of fundamental concepts, practices, and procedures.

Key Responsibilities

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Defines, tests, documents, and manages requirements according to approved standards/procedures.
• Leads and facilitates requirement gathering sessions.
• Provides defect management of applications, systems, databases, or websites.
• Provides recommendations and documents solutions according to approved standards/procedures.
• Prepares, maintains, and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support, including on-call (after hours, weekends, holidays) for priority issues.
• Troubleshoots production issues.
• Evaluates and follows through on issues and problems until resolved or escalated.
• Participates in process improvement efforts within teams.
• Performs other duties as assigned.

Requirements & Tech Stack

• Technology skillset varies by team.

Qualifications

• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and 0-2 years of prior relevant experience.
• Works to achieve day-to-day objectives with limited impact beyond the immediate area.
• Work is of limited scope, typically on smaller, less complex projects or task-related activities.
• Work is closely supervised.

Note: Leadership & Talent Management are not applicable at this level; jobs at this level are focused on self-development.

Physical Requirements: May require travel.