Ticketing Executive Intern

About the Role

Crossing Infotech is seeking organized and service-oriented individuals for a Ticketing Executive Internship. This role offers exposure to ticket management, query tracking, documentation, coordination, and service operations, with a focus on efficiently managing support requests and maintaining accurate records.

Key Responsibilities

• Receive, record, and track incoming support tickets.
• Categorize requests and assign them to appropriate teams.
• Monitor ticket status and coordinate timely follow-ups.
• Maintain accurate records of queries, updates, and resolutions.
• Communicate professionally with customers and internal teams.
• Assist in preparing ticket status and performance reports.
• Identify repeated issues and maintain relevant documentation.
• Follow established procedures for handling and escalating requests.

Requirements & Tech Stack

• Good written and verbal communication skills.
• Basic computer knowledge and familiarity with email.
• Good organizational and time-management abilities.
• Attention to detail and accurate record-keeping.
• Ability to manage multiple requests responsibly.
• Problem-solving attitude and willingness to learn.
• Familiarity with MS Excel, Google Sheets, or ticketing tools is an advantage.
• Basic understanding of customer support processes is beneficial.

Qualifications

• Students or graduates from any academic background are eligible to apply.
• Previous experience in coordination or support activities is preferred but not mandatory.
• Freshers interested in service operations are welcome.

What We Offer

• Monthly stipend of ₹16,500.
• Practical exposure to ticket management and support operations.
• Remote working flexibility.
• Professional mentorship and guidance.
• Internship completion certificate.
• Opportunity to develop coordination and customer service skills.