Retail Sales Associate

About the Role

CubeSmart Self-Storage is seeking a Store Operations Associate to manage and maintain stores within their district. This role requires skills in both customer service and property maintenance.

Key Responsibilities

• Customer Service

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.

• Deliver a standout customer experience.

• Interact face-to-face with customers, providing excellent service and building rapport.

• Meet monthly sales goals and metrics.

• Walk the property to perform daily operational tasks, including lock checks and showing units to customers.

• Work independently and on a team to rent self-storage units.

• Sell store merchandise.

• Manage the leasing process.

• Accept payments utilizing the Point-of-Sale System (POS).

• Complete daily bank deposits.

• Make courtesy calls to customers regarding late payments.

• Property Maintenance

• Perform daily walks of the property.

• Clean units and store grounds.

• Open and close storage doors (up to 50 lbs.).

• Maintain the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.

• Keep a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean storage doors, and neat, decluttered office space).

Requirements & Tech Stack

• Customer Service
• Deliver high-quality customer service to a diverse customer market.
• Positive and outgoing personality with a passion for helping people.
• Operations
• Strong operational focus.
• Basic computer skills including MS Office products.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Physical Requirements
• Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Ability to open and close storage doors (up to 50 lbs.).
• Scheduling
• Ability to work Saturdays.
• Some locations may require Sunday hours.
• Work Authorization
• Must be authorized to work in the U.S. without the need for current or future sponsorship.

Qualifications

• Self-driven mindset.
• Experience in delivering high-quality customer service.

Compensation

$19.28 - $21.08 per hour depending on experience plus bonus opportunities.